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FAQ

FAQ

 

 

 

Can I visit the nursery?

We are very sorry, all our sales are via our website.

 

 

What size are the cacti and succulents you have for sale?

The plant sizes vary according to species, rate of growth etc, but the general rule is that they are all ready for potting into 3 inch diameter pots.

 

 

How soon will I receive my plants?

Our all-the-year-round mail order service is good-natured and efficient, and orders are usually despatched within seven working days of receipt at the Nursery, but please allow up to 14 days. Please note that during cold spells, when the temperature at night is well below freezing, plants cannot be despatched because they may be damaged in transit. Orders will be sent out as soon as temperatures rise above freezing at night. We do apologize for any delays during these cold periods.

 

 

How will my plants be delivered?

Your plants will be sent to you ex-pots, with most of the soil removed from the roots, and carefully wrapped in newspaper. The plants travel happily this way, and postal charges are kept to a minimum. Each plant is individually wrapped, and is accompanied by a label. The number on the label refers to the plant number and name listed on our catalogue pages. On receiving your plants they should be potted up in any John Innes compost as described on our growing tips page.

 

 

Do you deliver outside of the UK?

We despatch all of our stock to any location in the UK and EU. Unfortunately, we don't ship to locations outside of the EU.

 

 

What are your postage costs?

Standard order:
Postage and packing is £4.25 per order within the UK and £7.55 per order within the EU.

 

 

What is your refund policy?

Customers are usually delighted with our goods and service, but if a mistake does occur please let us know, and we will do all we can to put things right for you.

 

Mar 10, 2014

We are now open after the winter break.

We are delighted to welcome all past and present customers and to wish you Happy Growing!!

RE orders - for your convenience and to save any concerns that you may have -PLEASE NOTE:-

1. that orders are despatched within seven WORKING days at the latest, by first class post, so please be patient - they often are sent sooner than this but please allow 7 working days before worrying about them.

2. It is helpful if we can put something on the package for if you are out, eg "please leave in porch if out", "please leave with neighbour if out". There is a space for this in the Customer Notes on the order form.

3. Before contacting us re non receipt please check with your LOCAL SORTING OFFICE as in most cases your packages will be there. (We know this because they will eventually be sent back to us as "not called for" otherwise!)

4. plants are sent without pots and compost, ready for potting up. (They cannot be sent in pots with compost as the compost is dry and falls out; also postage would be much more expensive, we try to keep it as low as possible but Royal Mail has implemented large postal rises as it is. )

5. we are so sorry, but we do not sell large specimens 4. we are so sorry, but we do not do not sell in wholesale quantities

6. most queries you may have for us are answered on the site



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