Home > FAQ






Can I visit the nursery?

We are very sorry, all our sales are via our website.



What size are the cacti and succulents you have for sale?

The plant sizes vary according to species, rate of growth etc, but the general rule is that they are all ready for potting into 3 inch diameter pots.



How soon will I receive my plants?

Our all-the-year-round mail order service is good-natured and efficient, and orders are usually despatched within seven working days of receipt at the Nursery, but please allow up to 14 days. Please note that during cold spells, when the temperature at night is well below freezing, plants cannot be despatched because they may be damaged in transit. Orders will be sent out as soon as temperatures rise above freezing at night. We do apologize for any delays during these cold periods.



How will my plants be delivered?

Your plants will be sent to you ex-pots, with most of the soil removed from the roots, and carefully wrapped in newspaper. The plants travel happily this way, and postal charges are kept to a minimum. Each plant is individually wrapped, and is accompanied by a label. The number on the label refers to the plant number and name listed on our catalogue pages. On receiving your plants they should be potted up in any John Innes compost as described on our growing tips page.



Do you deliver outside of the UK?

We despatch all of our stock to any location in the UK and EU. Unfortunately, we don't ship to locations outside of the EU.



What are your postage costs?

Standard order:
Postage and packing is £4.25 per order within the UK and £7.55 per order within the EU.



What is your refund policy?

Customers are usually delighted with our goods and service, but if a mistake does occur please let us know, and we will do all we can to put things right for you.


Aug 7, 2016
We are very very busy right now, so many apologies but delivery is currently 14 working days

All news         Latest Products RSS Feed

Other Sites

BUGTRAPS - Carnivorous Plants
This site uses cookies in order to function. To find out what cookies are and why we need them see our Cookie Policy. If you continue using our site we will assume you consent to this use.
Powered By WorldPay
Visa Credit payments supported by WorldPay
Visa Debit payments supported by WorldPay
Mastercard payments supported by WorldPay
Maestro payments supported by WorldPay
Solo payments supported by WorldPay