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Damaged & Broken Goods

Damaged & Broken Goods

 

 

No matter how well we pack orders; on rare occasions something goes wrong. If you get your delivery and there is a problem with it then please contact us to let us know straight away.

 
 
If the damage is such that you want to make a claim for it then we will require photographic evidence CLEARLY showing the damage and/or state of the goods.
 
Royal Mail will not accept fuzzy photos or photos not showing all the relevant damage so can not be accepted. Please send these images in after contacting us about the problem, if you are going to return an item then you can also begin the returns processs.
 
Royal Mail also reserve the right to collect the broken/damaged goods at their discretion so please retain it and the packaging
 
 
Once we receive your photos we can advise the best course of action to resolve it quickly for you
 
 
Dec 10, 2014

Merry Christmas and a Happy New Year to all our customers!

Thank you so much for all your custom throughout 2014.

The nursery is now closed until March 2015 when we look forward to welcoming you back again.

We wish you all best wishes from the team at Easy Cactus!



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