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Terms & Conditions

Terms & Conditions

 

 

Easy Cactus  Limited terms and conditions of sale

Terms of Sale

  • Payment must be effected via Worldpay, our completely secure payment processing provider.
  • The prices are correct at time of update E&OE
  • Items are sold subject to availability
  • We accept no liability for species and/or hybrids found to be incorrectly identified
  • We supply to the UK & EU only
  • Despatch is within 7 working days (14 working days at busiest times) of receipt of the order.

REASONABLE CARE

It is understood that you have researched the plants you are considering purchasing and have a reasonable understanding of the basic requirements they have. 

Delivery

  • Orders are delivered by Royal Mail
  • We aim to despatch is within 7 working days (14 working days at busiest times) of receipt of the order.
  • If you are unavailable to accept the delivery then Royal Mail will hold your parcel at your main sorting office - if good are undelivered, please check first whether they are being held at your sorting office 
  • If there are any dead on arrival's, missing or damaged goods - please follow the instructions on the DAMAGED GOODS page
  •  

Cancellations

  • You have the right to cancel your order within 7 days * see note

Returns Policy

  • You can return any item which is damaged or dead on arrival for a full refund
  • If the parcel is damaged on arrival you MUST specify it at the time of signing for the package, you can not contact us later to say the parcel was damaged unless you said so when signing for the package
  • If there are any missing or damaged goods - please notify us IMMEDIATELY telephone: 01977 651187 / 01977 645891 and please read the DAMAGED GOODS page.
  • Any money owed will be refunded within 30 days of returns arriving back

 

 

Dec 10, 2014

Merry Christmas and a Happy New Year to all our customers!

Thank you so much for all your custom throughout 2014.

The nursery is now closed until March 2015 when we look forward to welcoming you back again.

We wish you all best wishes from the team at Easy Cactus!



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